Kandji
Mac device management platform for deploying, configuring, and securing Apple devices.
Overview
Kandji is our Mobile Device Management (MDM) solution for Mac computers. It ensures devices are properly configured, secured, and compliant with company policies.
What Kandji Provides
- Device enrollment and setup
- App and software deployment
- Security and compliance monitoring
- Remote troubleshooting
- Self-service app installation
- Policy enforcement
Getting Started
Device Enrollment
New Mac Setup:
- Turn on your Mac
- Follow the setup assistant
- Sign in with your company credentials
- Device automatically enrolls in Kandji
- Wait for configuration profiles and apps to install
Existing Mac Enrollment:
- Contact TechOps for enrollment profile
- Download and install the profile
- Restart if prompted
- Complete enrollment wizard
Kandji Self Service
Access Self Service:
- Find Kandji Self Service in Applications folder
- Or click Kandji icon in menu bar
- Sign in if prompted
Install Apps:
- Open Kandji Self Service
- Browse available applications
- Click Install on desired app
- Wait for installation to complete
Using Kandji
Self Service App Installation
Available Through Self Service:
- Productivity tools
- Communication apps
- Development tools
- Security software
- Browser extensions
To Install:
- Open Kandji Self Service
- Search for the app you need
- Click the app card
- Click Install
- Enter password if prompted
- App installs automatically
Checking Device Compliance
View Status:
- Click Kandji icon in menu bar
- Check status indicators:
- ✅ Green: Compliant
- ⚠️ Yellow: Action needed
- ❌ Red: Non-compliant
Resolve Issues:
- Click status indicator
- Review required actions
- Follow prompts to resolve
- Contact TechOps if unable to resolve
Software Updates
Kandji manages macOS and app updates:
Automatic Updates:
- Security updates installed automatically
- Major macOS updates scheduled by TechOps
- App updates managed through Kandji
Check for Updates:
- Apple menu → System Settings/Preferences
- Software Update
- Or contact TechOps to push updates
Common Issues
Device Showing as Non-Compliant
Problem: Kandji shows device isn't compliant.
Solution:
- Click Kandji menu bar icon
- Review compliance issues
- Follow remediation steps
- Restart if prompted
- Contact TechOps if issues persist
Self Service App Won't Install
Problem: App installation fails in Self Service.
Solution:
- Check internet connection
- Ensure enough disk space
- Restart and try again
- Check for macOS updates
- Contact TechOps for assistance
Kandji Agent Not Running
Problem: Kandji icon missing from menu bar.
Solution:
- Open System Settings/Preferences
- Go to Profiles
- Verify Kandji profiles are installed
- Restart your Mac
- If still missing, contact TechOps
Can't Install Unapproved Apps
Problem: macOS blocks app installation.
Solution:
- This is expected for security
- Check if app is available in Kandji Self Service
- If needed for work, request through TechOps
- TechOps will review and approve if appropriate
- Don't bypass security controls
Best Practices
Security
- Keep Kandji agent running at all times
- Don't remove Kandji profiles
- Install updates promptly
- Use Self Service for approved apps
- Report suspicious activity to TechOps
Device Maintenance
- Restart regularly (weekly recommended)
- Keep at least 20GB free disk space
- Back up important files to cloud storage
- Contact TechOps before major changes
App Installation
- Use Self Service first
- Request apps through proper channels
- Don't install from unofficial sources
- Keep apps updated through Kandji
Quick Reference
Self Service Categories
| Category | Examples |
|---|---|
| Productivity | Office apps, PDF tools |
| Communication | Chat, video conferencing |
| Development | IDEs, version control |
| Security | VPN, password managers |
| Utilities | System tools, monitors |
Common Tasks
| Task | How To |
|---|---|
| Install app | Open Self Service → Find app → Install |
| Check compliance | Click Kandji menu bar icon |
| Update software | Let Kandji manage or check System Settings |
| Get help | Contact TechOps via Slack |
Official Resources
- Kandji Support: support.kandji.io
- User Guides: support.kandji.io/support/solutions
- Status Page: status.kandji.io
Support
TechOps Team:
- Slack: #techops-support
- For enrollment, compliance, or app installation issues
Kandji Support:
- Available through TechOps
- Visit support.kandji.io for documentation
For device management issues, always contact TechOps via #techops-support